Something is Wrong with my Sound BoxUpdated a year ago
Guidance for a RECHARGABLE sound box
Before lodging a claim for your sound box we trust that you have fully charged it first, to troubleshoot whether or not your issue is simply the side effects of it going flat.
If activating either ear elicits a double beep sound, this is your sound box telling you it needs a charge. Please connect it to the charger for 20 mins or until the light turns green.
Please ensure your switch on the back is turned on AND your volume dial has been turned up.
If your fault is not rectified by the above please email our team [email protected]
Include your order number or the name of the person who gifted it to you
A 30 second video demonstrating the following :
If your fault can be demonstrated by an image only, then please attach this to your initial email.
Guidance for a BATTERY operated sound box
Is something wrong with your Sound Box? We trust you have inserted fresh batteries but the issue is still persisting? Let's sort this out for you!
The 2 components of your Sleep Toy are assessed separately for Warranty Purposes. For example, if your Sound Box is deemed faulty via a successful claim, you will be issued a Sound Box only Replacement not a Full Sleep Toy.
Is there something wrong with your soundbox playback?
- Sound cutting out mid-play and too early?
- One side working but not the other?
- Intermittent buzzing sound?
These are all symptoms of a low battery and we suggest you do a battery change. 2 x AA batteries will restore it to working order.
Did you change the batteries and the fault persisted?
Please email our team with the below
- Your name/ email address.
- Order number. If you were gifted your pal, please supply us with your friends name and or email address.
- Your video must show fresh batteries being inserted from a pack clearly displaying the fault. This is to rule out battery error
Video Handy Hints-
- Prop your phone up against something on the kitchen bench and press record
- Have your battery case off and old batteries removed
- Have your pack of batteries open ready to show fresh ones coming out the pack/charger.
- We MUST see the pack of batteries/charger in your video please
- Remove the sound box completely from the head of the toy
- Play your sound box till the fault occurs. Please do not screw your case back on
- No more than 30 seconds in length
Is your sound box out of the 12 month warranty? You can purchase them separately here.
Our Customer Experience Team is always here to help