Returns, Exchanges and FaultsUpdated a month ago
Returns
Riff Raff Baby offer FREE change of mind returns on UNUSED products within 7 days of purchase* within Australia only.
Customers wishing to return or exchange purchases from regions outside of Australia, will be required to pay shipping at their own expense.
The following applies:
- Items must be in perfect as new quality (unused)
- Original packaging MUST be intact and included in your return
- Refunds will only be actioned to the accounts from which the goods were purchased.
Exchanges
Riff Raff Baby offer FREE exchanges for products within 7 days of receiving the items *
The following applies:
- Exchanging gifted items will require proof of purchase from the giftee including the specific order number and name of person
- If you did not purchase the item, you are entitled to a FREE exchange ONLY
- Partial refunds can only be issued on exchanges for lesser value items if you purchased the items yourself
- Exchange or refunds will only be processed when the goods being returned have been received and confirmed as as-new quality.
- Products can not be exchange for gift cards
*Exemptions to Exchanges and Returns
- All personalised toys and towels as per our Personalisation T&C's
- NQR sale items
- Products used in any way
Faulty Products
Your Sound Box is covered by a 12 month warranty from Date of Purchase Warranty information can be found at the above link
If any of your Riff Raff items are faulty, we will assess your item and consider it for replacement up to 3 months from date of purchase. Beyond the 3 month period, our wear and tear clause comes into effect.
What is a fault ?
A fault in a Riff Raff product is deemed something that makes your item unfit for its intended purpose on arrival or within the first 3 months of use. This does not include changes in your little ones sleep. We are confident we provide the support and care to guide you through the introduction steps.
Wear and tear
After 3 months in your home it is reasonable to expect that some wear and tear will begin to occur to your products from using the items regularly. Wear and tear includes damage from chewing, sucking, throwing, dropping, ripping, pulls, cuts or washing. The damage occurs from repeated actions that cause stress on the item therefore is not considered grounds for refund or exchange
Terms and Conditions of online representation
We have made every effort to display as accurately as possible the colours, features and fabric of our products that appear on our website. If you feel there is a discrepancy in our representation online to the physical product you receive we are happy to assess the item under the following circumstances.
Colour, Feature or Fabric variations
If on delivery, your products colour, features or fabric varies to online imagery but conforms to the description displayed on our website and is fit for its intended purpose of use, your product will be assessed and considered for return or 1 FREE exchange.
If on delivery, your sleep toy varies in colour, features or fabric, to a sleep toy you already have in your home and the new toy is fit for its intended use, the product will not be considered to be faulty and no exchange or refund will be offered.
To action a Return, Exchange or Fault claim
Email [email protected] with the following details:
1. Your details including proof of purchase via the order number
2. Describe the issue with the product
3. Provide supporting imagery or video
4. For Returns and Exchanges, once your claim has been approved return the product to us with your provided label in New Perfect Unused condition including original packaging.
Once your order has been received at our head office and deemed as unused, you will be refunded or your exchange will be sent. Please note, that refunds do not apply to any shipping charges from your original order.
Our Customer Experience Team is always here to help